How to Request Reimbursement from Your Insurance Provider

A Guide from Upwell Therapy

All services are private pay at Upwell Therapy. You may be eligible to get reimbursed through your insurance plan’s out-of-network benefits. While we don’t bill insurance directly, we’re happy to provide you with a superbill—a special receipt with all the information your insurance company needs.

What Is a Superbill?

A superbill is a detailed invoice that shows:

• The type of therapy your child received

• Diagnosis and procedure codes

• How much you paid

• Our provider and business details

You can submit this document to your insurance company to request reimbursement.

Steps to Submit Your Superbill

1. Contact your insurance company

   • Ask:

     “Do I have out-of-network benefits for speech or feeding therapy?”
     “What percentage is reimbursed?”
     “What’s the process for submitting a superbill?”

   • Make note of your deductible, coverage percentage, and submission method.

2. Collect your documents

   • The superbill (we’ll give this to you after each session or monthly)

   • A copy of your payment receipt (if required)

3. Submit to your insurance

   • Most plans allow you to upload through their online portal or mail a form with the superbill.

   • Use the method your plan prefers (ask them if unsure).

4. Track your claim

   • Keep a copy of what you submitted.

   • Follow up with your insurance if you don’t receive a response within 2–4 weeks.

   Tips

   Reimbursement is not guaranteed, but many families successfully receive partial or full reimbursement.

   Be sure to submit within your insurance plan’s timeline (often 90–180 days).

   Let us know if you need any help or if your plan asks for additional documentation!

We're Here to Help

If you have any questions or need another copy of your superbill, don’t hesitate to reach out via email (hello@upwelltherapy.com)